Refund n Cancellation

REFUND AND CANCELLATION POLICY

We believe in satisfying and delighting our customers. The product which we sell we belive that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product.

Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:

  • If you have received damaged product or the wrong item, please mail us at shop@shopoj.in with your order number and couple of pictures of the material within 7 Days of delivery. 
  • We will try and replace the product as soon as possible or issue a full refund if you wish to.
 
Do not like the product / Product not as per the picture shown:
 
  • We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However we do have a flat 7 Day exchange policy in cases. 
  • Please mail at shop@shopoj.in with order number and reason for return.
  • We will get back to you with return packing slip and pickup arrangements in 24-48 hours. 
  • As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website.
  • Store credit is valid for lifetime. There is no expiry.